Business Name: Jewelbox by Vahida
Last Updated: 26 October 2026
At Jewelbox by Vahida, we strive to provide you with beautiful, premium-quality anti-tarnish jewellery and a smooth shopping experience. Please read our Cancellation & Refund Policy carefully before placing an order.
Customers may request cancellation within 12 hours of placing an order, provided the order has not been processed or dispatched.
Once an order has been dispatched, cancellation requests will not be accepted.
To request a cancellation, please contact us through our official WhatsApp number or email with your order details.
If your cancellation request is approved, the amount paid for the order will be refunded to your original payment method.
As jewellery is a personal accessory, we generally do not accept returns or offer refunds for reasons such as a change of mind, incorrect product selection, or personal preference.
However, we will assist you if:
You receive a damaged or defective product.
You receive an incorrect item.
Your order is missing an item.
Please contact us within 48 hours of delivery and provide clear photographs or an unboxing video showing the issue. Our team will review your request and guide you through the next steps.
Approved refunds will be processed to the original payment method, subject to the applicable payment provider's processing time.
Products must be unused and returned with their original packaging, tags, and accessories, where applicable.
Products showing signs of wear, misuse, accidental damage, or improper care may not qualify for a return or exchange.
We reserve the right to review each claim and request supporting photographs or other reasonable evidence.
Return or replacement arrangements for damaged, defective, or incorrect items will be communicated by our customer support team.
Once a refund is approved, we will initiate the refund within 5–7 business days. The time taken for the amount to reflect in your account may depend on your bank or payment service provider.
The standard shipping charge is ₹120 per order.
Original shipping charges are generally non-refundable for cancellations or returns requested for personal reasons.
If an item is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law, shipping charges and return shipping will be handled in accordance with the applicable requirements.
Jewelbox by Vahida currently accepts prepaid orders only. Cash on Delivery (COD) is not available.
Customers are requested to verify their order details, delivery address, and contact number before completing payment.
Our estimated delivery time is 3–7 business days. If your order is delayed or marked as delivered but has not been received, please contact us so we can coordinate with the courier partner and investigate the issue.
If an order cannot be delivered, we will review the circumstances and communicate the appropriate resolution in accordance with applicable law.
For cancellation requests, refund enquiries, or assistance with your order, please contact:
Jewelbox by Vahida
Email: [email protected]
WhatsApp/Phone: 8428240614
Location: Chennai, India
We appreciate your trust in Jewelbox by Vahida and thank you for shopping with us.